Want to renew, change or cancel your policy or need to make a claim? Here’s how to get in touch with us.
You can view and print your policy documents online. To register all you need is the email address you gave us when you took out your policy and your policy number.
Please call the Customer Services team on 0800 051 6670 to change your cover – you'll need your policy details to hand.
To make a claim you will need to contact Aviva. You can claim online or by calling Aviva.
If you require urgent medical attention do not use the online form. Please contact the local emergency services and call Aviva on 0800 051 6561
or +44 160 360 4906 if you're calling from abroad.
If your claim does not require urgent medical attention you can make a claim online. By accessing this link you will leave the M&S Bank website and will be transferred to the Aviva website to make your claim.
You can also make a claim if you do not require urgent medical attention by calling Aviva on 0800 051 4780 or +44 160 360 3783 from overseas. Lines are open 8am-8pm Monday to Friday, 8am-4pm Saturday and public holidays.
If you'd like to make a claim under this section, you'll need your policy number to hand.
Call Aviva on 0800 015 7066 or +44 160 360 3344 from overseas.
Please have your policy number to hand when you call.
We'll send you a reminder before your current policy expires. This will explain what you need to do to renew your M&S Travel Insurance for another year. If you would like to talk to us about your renewal, our Customer Services team will be pleased to help.
At each renewal you will need to tell us if you, or anyone else on your policy, have had any illness, injury or disease within the last 12 months where they have:
Where cover can be offered for existing medical conditions, the total premium will include the cost for this cover. However, if cover cannot be offered offer for certain medical conditions, or if you are not happy with the total premium, you may be able to obtain cover from a specialist medical insurer. The Moneyhelper has a list of these insurers – you can check its travel directory or call 0800 1387 777. Please note, you may not be able to find cover for undiagnosed symptoms and you may need to wait until you have a diagnosis before getting cover elsewhere.
We are committed to providing the highest possible standards of customer service. If we haven't met your expectations, please do get in touch. We take on board all feedback and promise to do all we can to resolve problems quickly.
Please call our Customer Services team on 0800 056 3394, or write to us, quoting your policy or claim number, at M&S Travel Insurance Customer Care Team, Customer Service Centre, PO Box 7463, Perth, PH2 0YX.
8am-8pm Monday to Friday,
8am–6pm Saturday, 10am-2pm Sunday
Claims 8am-6pm Monday to Friday,
8am-4pm Saturday